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Rental Application

Each person who will be residing at the property and is over 18 years of age must complete a separate Rental Application form. Each form must be completed fully and accompanied by all the required support documents. Incomplete applications will not be processed.

If your application is successful you will need to pay a holding deposit (equal to one week’s rent) to secure the property while your lease and the property are prepared for you. When you sign your lease a Rental Bond must be paid by money order, bank cheque or credit card. This is usually equal to four week’s rent, plus your first rent payment (which is usually two weeks), less your holding deposit.

Rental Bond

Your rental bond (equal to 4 weeks rent) will be lodged with the appropriate State authority, currently Fair Trading NSW. Provided that your rent is up to date and that no money is owed for cleaning or repairs to the property, your bond will be refunded promptly after you have vacated. Your Property Manager will advise you what to expect in this regard after conducting the out-going inspection (usually on the next business day after you vacate).

Paying Rent

We highly recommend arranging a direct debit payment with your bank to ensure your rent is paid on time. Rent is due each week, on or before the day of the week on which your lease commenced. If your rent falls into arrears we will send a reminder after 3 days. If you continue to be in arrears after 14 days a Termination Notice will be issued. We do not accept payment in cash at the office for security reasons. Please ask us for forms to arrange payments by direct debit or credit card.

Utilities

It is a tenant’s responsibility to arrange for the connection of utilities (phone, electricity, gas) to your new home – in your own name. It is also your responsibility to arrange disconnection of all utilities when you vacate the property.

Insurance

It is recommended, but not necessary, for a tenant to have their own Personal Insurance and Contents Insurance (Tenant takes full responsibility).

Maintaining The Property

According to the lease agreement, all tenants have an obligation to maintain the property to the same condition in which it was first occupied. It is important that you carefully check the Ingoing Premises Condition Report in your first week of occupancy. Please notify us in writing, within 7 days, if you feel anything is incorrect.

This Ingoing Condition Report and any accompanying photographs will be the benchmark used to judge your compliance with your obligation to maintain the property when you vacate the property. Keep a copy of this report to help with your preparations for the final inspection at the close of your tenancy.

Maintenance Request

All requests for repairs and maintenance must be in writing and are best reported by email directly to your Property Manager or via our repairs request form. Please email the form to kate @ klmpropertygroup.com.au .

In the event of an urgent repair that requires emergency attention outside normal office hours, please refer to your lease for emergency trades contacts. Please note that an unnecessary call out, especially one that attracts out of hours call charges, will result in you receiving a bill.

Routine Inspections

We will carry out periodic inspections, having given you the statutory notice, to check the general condition of the property and process any necessary maintenance requirements. Your Property Manager will notify you of the outcome of these inspections.

Repair Checklist

If you have no power …

  • Check with neighbours to see if it’s a general blackout.
  • Check the main meter/fuse box. There may have been an overload and one or more safety switches may simply need resetting.
  • Unplug all appliances in the house and re-set them one at a time to identify the faulty appliance. Remember: if our electrician attends and finds the fault is with one of your appliances, then you will be charged the service fee.

If you have no hot water …

  • Check that the gas/electricity is connected and working.
  • Check that the water tap on the hot water system itself is turned on.
  • If electric, check the main switch/fuse in the fuse box and re-set if it’s off.
  • If gas, check to see if the pilot light has gone out. Some gas hot water systems can be easily relit – others may require a tradesperson.

If some lights or some power points are not working …

  • Check the main fuse box. If there has been an overload one or more safety switches may need resetting.
  • Have you replaced relevant light globes?

Urgent Repairs

Urgent repairs (from Fair Trading NSW guidelines) … Landlords are obliged to organise any urgent repair, as soon as reasonably possible, after having been notified by the tenant of the fault or damage. An urgent repair is any work needed to fix:

  • a burst water service
  • a blocked or broken lavatory system
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • a failure or breakdown of the gas, electricity or water supply to the premises
  • a failure or breakdown of any essential service on the premises for hot water, cooking, heating, cooling or laundering
  • a fault or any damage that causes the premises to be unsafe or not secure.

Getting Urgent Repairs Done

Please contact our office immediately. If we are closed, please follow the instructions on the phone message or refer to the emergency contacts in your lease. The landlord or agent must be given a reasonable opportunity to arrange the work, or if they cannot be reached, the properly qualified tradesperson nominated in the tenancy agreement (lease) should be contacted.

Giving Notice Of Termination

If you wish to terminate your lease, you will need to give notice in writing. Provided that the Notice has been signed by ALL the tenants named on the lease the notice becomes effective on the day we receive it in our office.

Contacting Us

Our office hours are Monday to Saturday 8.30am to 5.30pm. The office is closed on Sundays and Public Holidays. We are often out of the office at property inspections, so please make an appointment if you would like to discuss any issues with your Property Manager at our office.